Frequently Asked Questions
Everything you need to know about your next tech upgrade.
Are all Renow electronics covered by a warranty?
Yes, every product purchased from Renow comes with a standard 12-month manufacturer warranty. We also offer extended protection plans for premium devices at checkout.
How long does shipping take for high-value electronics?
We prioritize security and speed. Domestic orders typically arrive within 3-5 business days via insured express couriers, and you will receive a tracking number as soon as your item ships.
What is your return policy for opened devices?
We offer a 30-day return policy. If the seal is broken, a small restocking fee may apply; however, if the product is defective, we provide a full refund or a brand-new replacement at no extra cost.
Do you offer technical support for product setup?
Absolutely. Our 'Renow Tech Support' team is available via live chat and email from 9 AM to 6 PM EST to help you sync, configure, and troubleshoot your new gadgets.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for eligible high-end electronics.
Are the products sold on Renow brand new or refurbished?
Unless clearly labeled as 'Certified Refurbished' in the product title, all items sold on Renow are 100% brand new and in original factory packaging.